Question 1

Do you offer 24/7 emergency plumbing service?

Accepted Answer

Yes — we are available 24/7/365 for plumbing emergencies across the greater Seattle area. Burst pipes, overflowing toilets, water heater failures, sewer backups: call us any hour of the day or night and a plumber will respond.

Question 2

What cities and areas do you serve?

Accepted Answer

We serve homes and businesses across the greater Seattle area, including Seattle, Edmonds, Kirkland, Mukilteo, Mill Creek, Bellevue, Everett, Lynnwood, Bothell, and Shoreline. Not sure if you’re in our area? Give us a call and we’ll let you know.

Question 3

Do you offer free estimates?

Accepted Answer

Yes. Free estimates are available for most jobs. Call us or request a call back and we will walk you through expected scope and pricing before any work begins.

Question 4

Do you offer senior and veteran discounts?

Accepted Answer

We do. Done Right Plumbing values our senior citizens and veterans in the community — all seniors and veterans receive discounts on every service.

Question 5

Is financing available?

Accepted Answer

Yes, we offer financing on larger jobs so you don’t have to put off important plumbing repairs because of upfront cost. Ask us about financing when you schedule.

Question 6

How quickly can you get to my home for an emergency?

Accepted Answer

For true emergencies, we dispatch the nearest available truck immediately. Response times depend on traffic and time of day, but most emergency calls in the greater Seattle area see a plumber on-site within a couple of hours — often sooner.

Question 7

What is trenchless water line replacement?

Accepted Answer

Trenchless water line replacement is a modern technique that replaces an old water line using small access points instead of a full trench across your yard. It’s faster, cheaper, and leaves your landscaping virtually intact. We use durable HDPE pipe for long-lasting results.

Question 8

How do I know if I need sewer line cleaning?

Accepted Answer

Common warning signs are multiple drains backing up at once, gurgling toilets, sewage odors, slow drains throughout the house, and patches of unusually green or soggy lawn near your sewer line. If you see any of these, schedule a camera inspection before the issue gets worse.

Question 9

How long does a water heater installation take?

Accepted Answer

A standard tank water heater swap typically takes 2–4 hours. Tankless and heat-pump installations can take longer if new gas lines, venting, or electrical work are required. We’ll give you an accurate estimate before we start.

Question 10

Are you licensed and insured?

Accepted Answer

Yes, Done Right Plumbing, Heating, and Sewer Repair is a fully licensed, bonded, and insured plumbing contractor in Washington State. We carry comprehensive liability coverage and can provide proof on request.

Question 11

What brands of water heaters do you install?

Accepted Answer

We partner with top-tier brands trusted by homeowners and contractors, including A. O. Smith, Rheem, and Bradford White. We’ll help you choose the right size and efficiency rating for your home.

Question 12

How do I schedule service?

Accepted Answer

The fastest way is to call 425-245-7552 — we answer 24/7. You can also fill out our "Request Call Back" form and we’ll reach out at your convenience.

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